Customer Support Agent

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Monese offers visa sponsorship

Monese will arrange the immigration paperwork required for the winning candidate and cover the associated costs.

Requirements

  • You are fluent in English, both written and spoken.
  • You speak some other European language, especially French, German, Portuguese or Romanian.
  • You have previous experience in customer support.
  • You have excellent attention to detail.
  • You are fast, efficient, patient and positive.
  • You are solution-oriented and never give up in the face of a challenge.
  • You are tech savvy and a quick learner.
  • You enjoy communicating with people and helping them.
  • You understand that customer service is the voice of our company.

Nice-to-haves

  • Quick typing.
  • Previous experience in the financial sector.
  • You have travelled the world or lived abroad.

Compensation

  • Stock options and a competitive salary.
  • Indoor and outdoor Moneser’s sports activities.
  • Many fun team events, office parties and summer ‘weekend-getaway’ to spend some quality time with your colleagues.
  • Opportunity to travel between our offices and meet other teams as well.
  • Work with an international team of open-minded people in a nice office environment with plenty of perks, snacks and drinks.
  • A horizontal structure where everyone has a voice and makes a direct and valued contribution to building the best product possible.
  • Ample opportunity to develop your career within Monese, as you will be an important part of a fast-growing company.

Job description

We're looking for someone either mid-level or senior, comfortable with working in shifts or even looking for an opportunity to work during evenings or weekends.
Our customers are everything to us, so we always want to make them feel welcome, accepted and treated with love and respect. You will be the voice of our company, communicating with customers mainly via chat and email. You will be assisting the customers with their account opening, troubleshooting any issues they may encounter and answering general enquiries about our service. Expect lots of brief, fast interactions per day and some longer troubleshooting.

The company

Life at Monese

The Location

Tallinn, Estonia

Moving to Estonia

If you hold the passport of a visa-free country, you can start working in Estonia within 24 hours from accepting the job offer, if your new employer is classified as a startup.
If your new employer is not considered a startup, you can start after a maximum of 10 days from accepting the job offer.
If you hold the passport of a country that requires a visa to enter Estonia, you can move and start working within approximately 4 weeks.