Support Specialist

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McKinsey & Company

in San José, Costa Rica

Looking for an opportunity to continue developing your skills in databases and work with Oracle EBS, BI, and ETL? Would you like to do it in a vibrant Central American city surrounded by tropical rainforests? In that case, Costa Rica's capital city of San José should be your next destination. Read more about McKinsey & Company


  • Bachelor's degree in computer science or equivalent
  • At least four years of Oracle EBS R12 Application DBA experience along with Oracle 11g/12c Databases/Real Application Clusters (RAC)
  • At least 1-2 years of administration and/or reporting experience in Oracle Business Intelligence Enterprise Edition 11g (OBIEE)
  • Experience working on Unix (AIX, Linux) and Microsoft Windows platform
  • Strong command of the English language
  • Willingness to work in shifts (currently 11:00 am to 8:00 pm, and occasional weekend shifts)
  • Oracle Enterprise Manager (OEM) and Recovery Manager (RMAN), to monitor Oracle infrastructure, as well to backup/restore databases
  • Knowledge of Unix shell scripting for performing day-to-day business operations
  • Exposure to Datastage/Informatica preferred


  • Let's discuss your salary and other conditions!

Job description

Welcome to lush Costa Rica, where the climate, the food, the culture, and the people add up to an amazing atmosphere in which to live and work! We're looking to add an EBS/OBIEE support specialist to the team. In this role, you'll be supporting multiple business technologies including Oracle EBS, BI, and ETL.
Once you join the team, you'll be immersed in a fast-paced environment. Almost on a daily basis, you'll take care of enhancements to existing internal applications, or releases for new ones. You'll also be responsible for the performance, tuning and patching of Oracle Enterprise Business Suite (EBS) databases, related to multiple internal applications (financial, HRMS). Your experience with Oracle EBS R12 Application DBA will allow you to smoothly run maintenance for the different databases, and guarantee they're up and running with optimal performance when the teams who work with them need them the most.
Some of the challenges you will face include recovering data from multiple databases from Oracle EBS to replicate in a QA environment an issue that is happening in the production environment. Your knowledge and experience in Oracle Enterprise Manager and Recovery Manager is key to success in such cases.
You'll also use your knowledge in Unix Shell scripting to set up, test, configure and monitor new databases that are key to developing new business applications for the firm. Last but not least, you'll be playing the role of detective, working on root cause analysis when processes fail. Was it the network, the application, or the DB that caused the issue? To find out, you'll need to come out of your comfort zone, be innovative and creative.
To thrive in this position, you need to be a born problem solver with solid troubleshooting skills and a feel for operational priorities. Excellent interpersonal and communication skills go without saying, as well as the ability to work both independently and as part of a team. You'll also need a strong process management background and an interest in developing and optimizing processes.
We're a small and passionate multicultural team. If you have what it takes and want to be a part of what we're doing, we can't wait to hear from you—the sooner you send in your application, the sooner you can join us in San José! And if we work well together, we'd like you to stay with us in the long term.

The company

About McKinsey & Company

McKinsey & Company is one of the world’s premiere management consulting firms with some 8,500 consultants across 102 locations in 52 countries. The firm provides a full spectrum of consulting services primarily to large corporations but also to governments, international institutions, and non-profit organizations. These organizations include 100 of the top 150 global companies, touching every major industry.
IT Operations and Production—an entity within McKinsey's worldwide IT organization—manages IT support services for primarily McKinsey members. The services are provided globally on a 24/7 basis out of several support centers in North and Central America, Europe and Asia Pacific.