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Head of Operations

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Finstar Financial Group offers visa sponsorship

Finstar Financial Group will arrange the immigration paperwork required for the winning candidate and cover the associated costs.

finance
online
consumer loans
head of operations
Asia
telemarketing
sales

Responsibilities

  • Be responsible for the whole operations procedure of telemarketing, phone verification and customer service to ensure its effectiveness and achieve the company’s target in all areas of operations.
  • Manage the operations department's activities and take responsibility for all activities including planning and calculating budgets, headcount, reports, strategy and business development.
  • Improve operation processes and systems, staff performance and staff productivity.
  • Train and coach colleagues.
  • Organize manpower for monitoring and controlling all teams including telemarketing, phone verification and customer service, and ensure all processes are followed correctly within the approved operations budget.
  • Study the demand and competition from a growth prospective, including new products or services and keep up-to-date with changes.
  • Work with the management team to develop an incentive scheme for operations, ensuring productivity, staff retention and development.
  • Be responsible for working with the management team in planning, coordinating and implementing strategic business plans.
  • Report and solve customer complaints or feedback to improve customer service, policies and standards.
  • Ensure the verification process operates smoothly, correctly and professionally, and complies with credit policy and business code to prevent, identify and solve all fraud cases, both internally and externally.
  • Develop and maintain a powerful CRM production system that benefit sales performance and management.
  • Coordinate with other departments to improve the operations procedure.
  • Prepare and provide daily, monthly and yearly reports to management, including business performance reviews and operational activities.
  • Maintain solid and effective collaboration with vendors and bank partners to ensure quality and quantity of customer portfolios.
  • Drive customer acquisition by proposing attractive product or sales activities to meet targets.
  • Perform other tasks as required and assigned by the management team.

Requirements

  • You have a bachelor’s degree or equivalent.
  • You have at least 5 years of experience in operations management (sales/telesales experience in finance and the banking industry is an advantage).
  • You have good knowledge of telemarketing, sales and customer services, and the verification process.
  • You have excellent leadership and communication skills.
  • You are pro-active, have strong interpersonal, influencing and negotiating skills, and a high sense of responsibility.
  • You are performance-oriented and are able to work well under pressure.
  • You are fluent in English (both written and spoken).

Compensation & Benefits

  • Apply and let's discuss your salary and benefits.

The company

The Location

Ho Chi Minh City, Vietnam