Head of Operations

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Finstar Financial Group offers visa sponsorship

Finstar Financial Group will arrange the immigration paperwork required for the winning candidate and cover the associated costs.

Responsibilities

  • Be responsible for the whole operations procedure of telemarketing, phone verification and customer service to ensure its effectiveness and achieve the company’s target in all areas of operations.
  • Manage the operations department's activities and take responsibility for all activities including planning and calculating budgets, headcount, reports, strategy and business development.
  • Improve operation processes and systems, staff performance and staff productivity.
  • Train and coach colleagues.
  • Organize manpower for monitoring and controlling all teams including telemarketing, phone verification and customer service, and ensure all processes are followed correctly within the approved operations budget.
  • Study the demand and competition from a growth prospective, including new products or services and keep up-to-date with changes.
  • Work with the management team to develop an incentive scheme for operations, ensuring productivity, staff retention and development.
  • Be responsible for working with the management team in planning, coordinating and implementing strategic business plans.
  • Report and solve customer complaints or feedback to improve customer service, policies and standards.
  • Ensure the verification process operates smoothly, correctly and professionally, and complies with credit policy and business code to prevent, identify and solve all fraud cases, both internally and externally.
  • Develop and maintain a powerful CRM production system that benefit sales performance and management.
  • Coordinate with other departments to improve the operations procedure.
  • Prepare and provide daily, monthly and yearly reports to management, including business performance reviews and operational activities.
  • Maintain solid and effective collaboration with vendors and bank partners to ensure quality and quantity of customer portfolios.
  • Drive customer acquisition by proposing attractive product or sales activities to meet targets.
  • Perform other tasks as required and assigned by the management team.

Requirements

  • You have a bachelor’s degree or equivalent.
  • You have at least 5 years of experience in operations management (sales/telesales experience in finance and the banking industry is an advantage).
  • You have good knowledge of telemarketing, sales and customer services, and the verification process.
  • You have excellent leadership and communication skills.
  • You are pro-active, have strong interpersonal, influencing and negotiating skills, and a high sense of responsibility.
  • You are performance-oriented and are able to work well under pressure.
  • You are fluent in English (both written and spoken).

Compensation

  • Apply and let's discuss your salary and benefits.

The company

The Location

Ho Chi Minh City, Vietnam

Apply now

Head of Operations