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Customer Success Specialist

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customer success specialist
customer service
EU
Europe

Requirements

  • You hold Estonian citizenship.
  • You have at least two years of experience in the service industry (this could be in a hotel, restaurant, call center, etc.)
  • You have excellent verbal and written English skills (min. B2-C1 level).
  • You love customer service and you have a passion for helping others.
  • You have the discipline to work with two big international teams remotely.
  • You have an ability to prioritize your workload and manage your time efficiently.
  • Ideally, you have a great interest in meditation, yoga, personal development, psychology and/or spirituality.
  • Attach your resume in PDF format. Include links to work samples such as software, designs, or writing you have created so we can see proof of your talents.
  • Record yourself speaking in a 3-minute video and upload it to YouTube. Tell us about your mission in life and how you grow yourself each day on the path towards it. How does Mindvalley fit into that journey?

Compensation & Benefits

  • A starting salary package of 1000€.
  • Medical insurance.
  • You will be working closely with people from 45 nationalities towards a joint mission of bringing out the best potential in people.
  • Access to a massive library of personal growth, professional training, marketing, coaching and other learning material (including those by our own authors) and opportunities to attend talks and be trained by world-class entrepreneurs, authors, and speakers.
  • Flexible working hours and the ability to work from home regularly.
  • A company MacBook throughout your period of employment.

Job description

The messages we receive on a daily basis are from people in our global learning community who are passionate about creating a better version of themselves with the help of our courses. They often share deeply personal stories with us and seek help in their journey of growth.
In this position, you can directly interact with our students and be reminded every day of the impact we have on their lives as well as the diversity of our growing community. We don’t believe in work-life balance, we believe in work-life integration and working towards the mission we believe in: pushing humanity forward. As a customer success specialist, you need to be able to solve complex problems and come up with outside-the-box solutions on a daily basis in order to help our students become the next best version of themselves.
Change is the only constant
We are proud of rewriting the principles of learning and we don’t settle for the ordinary. The “Mindvalleyverse” is an ever-changing environment that welcomes inspired innovators who seek ways to improve every process they touch and enjoy the thrill of a fast-paced work culture.
Experimentation is as welcome in the WOW team as refreshing raindrops in the summer heat. It is a dynamic team where you get a chance to unleash your dormant writing skills, coordinate between other teams of the company, and constantly look for small details to be fixed or upgraded. No rules are carved in stone over here, so you are invited to leave a lasting impact on our team with your audacious ideas.
We drew the line at the bar of awesomeness
We were awarded Best Customer Support in Asia by NiceReply’s Customer Happiness Awards. It wasn’t by mistake. We don’t just care about our customers, we absolutely love them. This is what is required if you want to deliver an amazing experience. And to be honest, it all comes pretty naturally to us. We are positive and passionate, and we move mountains to make our customers smile.
Mindvalley is aiming to be the gold standard for customer success in the education industry. We’re delighted to say that we now regularly hit a 95% customer satisfaction in ratings according to Nicereply, and rank among the top companies worldwide that use this service. We're on the right track to become the best customer success team in the world, the team which sets the standards for everyone else - no kidding! This is what drives us every single day.
We love growth and freedom
We give our agents full ownership over their responsibilities and the strategies and methods they choose to achieve results. Flexitime and remote work give you the opportunity to work from your favorite café or the comfort of your home. We are our own project managers, we are diligent in every area of our lives and we gain inspiration from each other. We care about the whole you, not just the version of you that shows up to work and encourage you to have higher goals and ideals in all areas of your life. (Have we mentioned a myriad of free Mindvalley courses?)
As a customer success specialist in Estonia, you will be among the first ones to see the new Mindvalley office in Tallinn. It is an exciting time for us at Mindvalley to expand to this beautiful place of green summer paradise and winter wonderland, while helping the world move forward! Tallinn is not only a treasure box of the Baltic area with its historical buildings, but also one of the most innovative countries introducing e-residency - we have no doubt we have chosen the right destination.
This is a long-term opportunity and a great chance to acquire in-depth knowledge in customer success. You will be starting with email communication and potentially expand your responsibilities to other forms of support based on your performance, while being able to deep dive in all our content. As soon as a new program rolls out, you can be the first person to try and test it, learn tons about yourself, and uplevel all aspects of your life. We would like to offer this opportunity to someone who is both deeply passionate about customer success and Mindvalley!

The company

Life at Mindvalley

At Mindvalley, we grow our employees into extraordinary individuals by exposing them to leading edge ideas in human transformation. But here, we don’t just work on ourselves - we take the whole world to new heights with us.
We often hear from people that today’s education failed them. So Mindvalley partners with legendary teachers to fill these gaps and create disruptive new ways of learning. We do this in the real world by inventing a radically new form of college called Mindvalley U., and we do this online via Mindvalley Academy and its innovative new forms of digital learning like Quests.
Ultimately, we’re more than an education company, we’re a community of 2 million people across 100+ countries dedicated to becoming the most extraordinary versions of ourselves. And we are using these new found abilities to help push humanity forward.
No matter what role you fit into, you’ll be playing a crucial part in transforming lives across the planet. Because at Mindvalley, all paths lead to one common goal: upgrading humanity to its next level. Imagine collaborating and hanging out with some of the smartest, most ingenious, passionate people in the world. Learning the freshest, most innovative ideas in the realm of education and personal growth. Being part of festivals like A-Fest happening in exotic locations worldwide, meeting and creating with legendary authors and teachers, working from an award winning designer office with colleagues from 40+ countries -- but most importantly, taking advantage of the many opportunities here to grow into the best version of yourself you can be -- in mind, body, spirit and your ability to have an impact on the world.
Ready to apply to Mindvalley? This three-step process will help you see if we're a match:
Mindvalley is a not a regular company. Rather we are a cross between a company, a community and a mission. We’re focused on ONE thing --- envisioning the future of human education and making that future a reality TODAY, so we can push the human race forward.
Because of this, we care about three things when you apply. First, which Mindvalley education mission best appeals to you, second, if you can fully and relentlessly get behind our values and finally, which team you’d like to join. At Mindvalley, we live and breathe our mission.
Step 1: Does Our Mission Excite You?
The most extraordinary people in the world today don't have a career. What they have -- is a mission. At Mindvalley, our mission is to give humanity the education system it deserves.
When you’re working at Mindvalley, you can directly touch millions of lives of with your work and give human beings one of the greatest gifts of all, the gift of wisdom and knowledge that leads to them awakening into the greatest version of themselves.
We’re working on education in a number of ways. Before applying, see if any of these four initiatives appeal to you. Can you see yourself working on one of these projects for the next 3 years?
Mission 1 - Work with Legendary Teachers to Create Best-in-Class Courses
Mission 2 - Build the World’s Best Online Learning Platform
Mission 3 - Reinvent University for the Future
Mission 4 - Shape the Teachers that will Uplift Humanity
Step 2: Do You Align with Our Values?
These three values define everything we do. Do they resonate with you?
Unity
We fiercely believe in multiculturalism, humanism and environmentalism. We as the human race are in the evolution towards a better future together. As a Mindvalley community, we will never be afraid to take a bold stand for what we believe is right.
Transformation
Transforming individuals into the best versions of themselves is our goal - this holds true for our customers, partners and employees.
Envisioning
We are not afraid to question the status quo and will never settle in our pursuit to push boundaries and create a better future. Our default approach is innovation, even if it involves a healthy disregard for (b)rules.
Step 3: Would You Love to Be Part of One Of These Teams?
Our teams drive us towards the mission. Our work culture and employee development programs attract brilliant applicants from around the world. Make it in, and you’ll be working with some of the best minds in the business. We understand that “A” players attract “A” players. We recruit people who are not just brilliant, but people who are talented, driven, positive and live life with a purpose. Get in, and you’ll be surrounded with friends, peers and a network that will help you move your life to a whole new level. Each team seeks people of unique and different skills.

The Location

Tallinn, Estonia

Moving to Estonia

If you hold the passport of a visa-free country, you can start working in Estonia within 24 hours from accepting the job offer, if your new employer is classified as a startup.
If your new employer is not considered a startup, you can start after a maximum of 10 days from accepting the job offer.
If you hold the passport of a country that requires a visa to enter Estonia, you can move and start working within approximately 4 weeks.