Customer Delight Officer

Please leave your email to access this job on third-party website

Apply now

Piktochart offers visa sponsorship

Piktochart will arrange the immigration paperwork required for the winning candidate and cover the associated costs.

Responsibilities

  • Handle inbound and outbound queries via email, live chat and phone.
  • Listen to customers to understand their needs and work out how you can best help them.
  • Professionally and personably answer questions/queries whilst adhering to company policies and processes.
  • Guide and educate the customer through various self-help options and articles.
  • Perform logical troubleshooting.
  • Accurately document troubleshooting steps and confirm resolution of reported issue.
  • Consistently provide a high quality of service to customers by utilizing all available tools and resources.
  • Constantly learn new technical information as the product evolves.
  • Contribute towards the improvement of Piktochart’s support system through side projects such as revamping the FAQ section, drafting articles for our self-service knowledge base, etc.
  • Always strive to delight our customers!

Requirements

  • You have an outstanding command of the English Language - written and spoken.
  • You have a high degree of initiative, courtesy and professionalism to resolve most customer issues on first contact.
  • You have a resourceful, quick-thinking and empathetic attitude.
  • You have tech know-how and an aptitude for keeping up-to date with industry advancements.
  • You have a flexible mindset towards 24x7 operations (Shift work may be required).
  • You have basic experience working with Google Apps (Gmail, docs, calendars) and other SaaS products (Zendesk, Intercom, Zopim etc.).
  • You have clear and efficient communication abilities, including an out-of-this-world level of friendliness, politeness, patience, and professionalism. You do whatever it takes to delight customers!
  • You are able to work independently with remote supervision.
  • Please record a 1-minute video to introduce yourself and talk about what you're excited to do at Piktochart.

Nice-to-haves

  • 1-3 years of experience in Media/Tech supporting SaaS Applications.
  • Some experience working within SLAs (Service Level Agreements) and achieving tight KPIs (Key Performance Indicators).
  • Writing/web content creation experience (a plus).

Compensation

  • Apply and let's discuss your salary and benefits.

Job description

We're looking for a customer delight officer to join our team in either Penang or Kuala Lumpur.

The company

Life at Piktochart

Our 15,000 sq ft office is equipped with a fully stocked pantry, 6 brainjuice rooms, foosball table, electronic dart and much more. We're a small company, but we provide great benefits: health insurance, a Macbook Air/Pro, lots of fun activities like laser tag, catered meals, annual retreats at exotic places (Seoul, Melbourne & Maldives), etc.

The Location

Penang, Malaysia

Moving to Malaysia

If you hold the passport of a visa-free country, you can start working in Malaysia within approximately 4 weeks after submitting your application. If you need a visa to enter Malaysia, the visa processing time will be added to that.

Apply now

Customer Delight Officer