Customer Support Officer

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Responsibilities

  • Complex care regarding flights
  • Communication with passengers via phone and email in English and German
  • Making flight bookings, changing existing reservations, support regarding online check-in
  • Reservation of special services for passengers (special meals, seats… etc.)
  • Daily use of reservation software (Oscar/Amadeus... etc.)

Requirements

  • Fluency in English and German required
  • Strong communication skills
  • Customer-oriented attitude
  • Empathy, energy, diversity, drive

  • Experience from call center or tourism is an advantage
  • Other European languages are welcome!

Compensation

  • Let's discuss your salary and benefits!
  • Full training program for free (you will be paid from 1st day of employment)
  • Discounted flight tickets, free language courses, fitness and swimming pool, meal tickets (contribution for your lunch)
  • Multicultural, modern, friendly and dynamic environment
  • Offices located in the center of Prague

Job description

We believe in taking care of our customers, especially during the stressful process of arranging flights. We need someone who speaks BOTH excellent English and German to give them the best help they can get.
You'll be working with us from the beautiful, international city of Prague, with a multinational team. As you take care of our customers, we also take care of you with nice benefits from fitness to discounted flights!
We're currently only accepting candidates with an EU work permit. Additionally, please make sure your cover letter includes your phone number so we can have a quick chat with you and see if you have the right language skills!

The company

The Location

Prague, Czech Republic

Apply now

Customer Support Officer