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Community Moderator

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Mindvalley offers visa sponsorship

Mindvalley will arrange the immigration paperwork required for the winning candidate and cover the associated costs.

social media
community building
community moderator
Asia
communication
technology
psychology
online learning

Responsibilities

  • Create a sense of belonging inside of our tribes.
  • Interact live with our students and provide an amazing, personalized experience to each of them.
  • Effectively diagnose and solve day-to-day student concerns and issues through our tribes.
  • Ensure feedback flows to various teams in Mindvalley to improve our services.
  • Provide accurate data and feedback analysis in order to create better learning experiences.
  • Come up with ideas and solutions that will improve learning experience, innovate like crazy and make things happen with a team of talented individuals.
  • Build and improve our learning and engagement plan based on the feedback received from students.
  • Approving/Deleting members from groups, and Welcoming New Members with Initiation Rituals.
  • Or, in other words: Amplify Tribe Engagement; Increase Mindvalley Program Completion Rates; Build a strong sense of Community.

Requirements

  • You have an excellent command of the English language.
  • You have excellent communication skills, both written and verbal.
  • You have excellent problem solving skills and are resourceful.
  • You have an innovative mind and are a self-starter.
  • You have the ability to collaborate and work well in a team.
  • You are competent and comfortable with social media and technology.
  • You have a passion for personal development and Mindvalley's content.
  • You have the ability to grow and learn in a challenging and fast-paced environment.
  • You are motivated by communicating with customers and helping others all day, every day.

Nice-to-haves

  • A background and/or interest in psychology, social media, communication, or technology is an asset.

Compensation & Benefits

  • Apply and let's discuss your salary and benefits.
  • You'll be exposed to some of the best knowledge, people, and resources available anywhere. Mindvalley is considered one of the top places in the world to work and has been written about in magazines, articles and on TV.

Job description

We are on a mission to create a safe space for Mindvalley Tribe members to enhance their learning. We aim to humanize online learning experiences by creating platforms for everyone to engage, connect, share, and evolve by simply being imperfect and vulnerable.
Our Tribe is as powerful as its members. What this means is - we'll come together more intimately, intensely, and frequently than ever before in our online communities and help the members live their Quest.
This role will be based out of our headquarters in Kuala Lumpur, Malaysia.

The company

Life at Mindvalley

At Mindvalley, we grow our employees into extraordinary individuals by exposing them to leading edge ideas in human transformation. But here, we don’t just work on ourselves - we take the whole world to new heights with us.
We often hear from people that today’s education failed them. So Mindvalley partners with legendary teachers to fill these gaps and create disruptive new ways of learning. We do this in the real world by inventing a radically new form of college called Mindvalley U., and we do this online via Mindvalley Academy and its innovative new forms of digital learning like Quests.
Ultimately, we’re more than an education company, we’re a community of 2 million people across 100+ countries dedicated to becoming the most extraordinary versions of ourselves. And we are using these new found abilities to help push humanity forward.
No matter what role you fit into, you’ll be playing a crucial part in transforming lives across the planet. Because at Mindvalley, all paths lead to one common goal: upgrading humanity to its next level. Imagine collaborating and hanging out with some of the smartest, most ingenious, passionate people in the world. Learning the freshest, most innovative ideas in the realm of education and personal growth. Being part of festivals like A-Fest happening in exotic locations worldwide, meeting and creating with legendary authors and teachers, working from an award winning designer office with colleagues from 40+ countries -- but most importantly, taking advantage of the many opportunities here to grow into the best version of yourself you can be -- in mind, body, spirit and your ability to have an impact on the world.
Ready to apply to Mindvalley? This three-step process will help you see if we're a match:
Mindvalley is a not a regular company. Rather we are a cross between a company, a community and a mission. We’re focused on ONE thing --- envisioning the future of human education and making that future a reality TODAY, so we can push the human race forward.
Because of this, we care about three things when you apply. First, which Mindvalley education mission best appeals to you, second, if you can fully and relentlessly get behind our values and finally, which team you’d like to join. At Mindvalley, we live and breathe our mission.
Step 1: Does Our Mission Excite You?
The most extraordinary people in the world today don't have a career. What they have -- is a mission. At Mindvalley, our mission is to give humanity the education system it deserves.
When you’re working at Mindvalley, you can directly touch millions of lives of with your work and give human beings one of the greatest gifts of all, the gift of wisdom and knowledge that leads to them awakening into the greatest version of themselves.
We’re working on education in a number of ways. Before applying, see if any of these four initiatives appeal to you. Can you see yourself working on one of these projects for the next 3 years?
Mission 1 - Work with Legendary Teachers to Create Best-in-Class Courses
Mission 2 - Build the World’s Best Online Learning Platform
Mission 3 - Reinvent University for the Future
Mission 4 - Shape the Teachers that will Uplift Humanity
Step 2: Do You Align with Our Values?
These three values define everything we do. Do they resonate with you?
Unity
We fiercely believe in multiculturalism, humanism and environmentalism. We as the human race are in the evolution towards a better future together. As a Mindvalley community, we will never be afraid to take a bold stand for what we believe is right.
Transformation
Transforming individuals into the best versions of themselves is our goal - this holds true for our customers, partners and employees.
Envisioning
We are not afraid to question the status quo and will never settle in our pursuit to push boundaries and create a better future. Our default approach is innovation, even if it involves a healthy disregard for (b)rules.
Step 3: Would You Love to Be Part of One Of These Teams?
Our teams drive us towards the mission. Our work culture and employee development programs attract brilliant applicants from around the world. Make it in, and you’ll be working with some of the best minds in the business. We understand that “A” players attract “A” players. We recruit people who are not just brilliant, but people who are talented, driven, positive and live life with a purpose. Get in, and you’ll be surrounded with friends, peers and a network that will help you move your life to a whole new level. Each team seeks people of unique and different skills.

The Location

Kuala Lumpur, Malaysia

Moving to Malaysia

If you hold the passport of a visa-free country, you can start working in Malaysia within approximately 4 weeks after submitting your application. If you need a visa to enter Malaysia, the visa processing time will be added to that.