UX Researcher

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  • Interview Piktochart users to identify qualitative key aspects that create great user experience for users
  • Collect qualitative and quantitative data about user behavior through methods like targeted surveys
  • Understand the mental model of Piktochart users and their journey of interaction with the product
  • Define Piktochart’s user persona and the Jobs to Be Done
  • Work closely with data scientists, UI/UX and product teams to offer insightful guidelines focused on user experience when building new features
  • Analyze how other interfaces perform with focus and persistence in identifying potential solutions for existing problems faced by Piktochart users (being familiar with how the app functions and how users interact with our tool is vital here)
  • Create effective user flow and wireframes that solve problems faced by users, and propose changes or new ideas to designers and developers


  • At least 1-2 years of experience working in the UX fields
  • A solid grasp of user-centered design and testing methodologies, subsystems, and usability and accessibility concerns
  • Creativity in coming up with ways to collect data and proficiency in analyzing the data that has been collected
  • Excellent written and verbal communication skills
  • Passion for all things UX and other areas of design and innovation
  • Data-driven approach
  • Ability to translate user findings into design suggestions and articulate the values well
  • Ability to adapt to new team formations as UX researchers often rotate amongst project teams to identify best experience solutions for each feature and goal
  • Readiness to spend most of your time on phone/video calls with users
  • A strong dose of curiosity and eagerness to know the whys


  • Let's discuss your salary and benefits!
  • We offer a relocation package to help you settle into your new home.

Job description

One of the values we uphold at Piktochart is being user-focused. We talk to our users often to understand their pain points, as well as what makes them happy or frustrated. Our UX researchers do this the most. They are passionate about getting to know users and creating the best experience for them.
This is a job for someone with the tenacity to stand up again and again after failure and rejection. Being a researcher often means striving hard to get volunteers for tests, not receiving expected results, or working on ideas that end up not performing up to par. At Piktochart, we strive to innovate every day, and failure only helps us move forward!

The company

Life at Piktochart

Our 15,000 sq ft office is equipped with a fully stocked pantry, 6 brainjuice rooms, foosball table, electronic dart and much more. We're a small company, but we provide great benefits: health insurance, a Macbook Air/Pro, lots of fun activities like laser tag, catered meals, annual retreats at exotic places (Seoul, Melbourne & Maldives), etc.

The Location

Penang, Malaysia

Moving to Malaysia

If you hold the passport of a visa-free country, you can start working in Malaysia within approximately 4 weeks after submitting your application. If you need a visa to enter Malaysia, the visa processing time will be added to that.