Platform Update Log

Employers are now able to follow their successful mobility story on the Wins page.

This page allows you to explore successful cases, read talent feedback and know more about their relocation experience, learn how many hours and costs you've saved so far, and analyze ROI.

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Employers are now able to save their cases as drafts.

If you don’t have the full information for a case, you can click the “Save changes” button on the Add New Employee flow to save it as a draft. Whenever you are ready to complete the missing information, you can find the draft case under the “Pending draft cases with you” tab and submit your new case once you’ve filled all the required fields.

Updated Employer Dashboard

The updated Employer Dashboard gives employers quick access to all the most relevant information on their cases and accounts.

Employers are now able to easily access important case data points, like renewal dates, view pending tasks, and preview case summaries directly on the dashboard, without the need to switch between tabs.

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Updated Add Employee Page

The updated Add Employee experience allows employers to access the FAQ for each step of the Add Employee flow and get helpful tips about specific fields, streamlining the time needed to add a new employee case. After adding a case, you'll be able to view the upcoming case milestones along with the estimated timeline for each milestone, so you never lose track of case progression.

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Jobbatical Chatbot

With the Jobbatical Chatbot, employers can:

• access the Jobbatical Assistant and get general or case-specific queries answered, such as case progress or start date, and solve repeat requests;
• get a platform overview and assistance with functionalities like case addition, notifications or user manager;
• access our knowledge database through the Help Center. 

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The Smart Question Composer is now available for employers.

This features helps you save time by displaying frequently asked questions relating to different categories - Re-hiring check, Case info, Documents, FlexyPocket and Visa - in any conversation thread.
All you need to do is select a category, and our system will automatically gather the case information, providing a set of auto-composed questions that you can use with one single click.

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Add an employee case - flow improvement

Today we’re introducing an exciting update to our platform – a shiny and improved "Add New Employee Case". There are 5 different new features that will make adding or updating a case even smoother, no matter your specific needs.

Integrated experience for any type of case
Create a new case or update an existing one, open a case for an employee or a family member, and choose between relocation or renewal.

Package comparison view
Explore and compare various packages best suited to your needs.

Detailed information on the next steps

Find all the next steps and expert information for your specific case right after you add it.

‍Instant help
Quickly solve any query with an integrated help button.

One-click Feedback

Share feedback in one single click anytime you feel the experience needs a level-up.

Do you want to know the status of your employee case in an instant?

Tracking a case’s progress is now simpler with Case Milestones. 

Case Milestones give you a bird’s eye view over three case milestones and their timelines: Visa, Resident Permit, and Work Permit. You can follow your employee’s mobility journey through multiple automatically updated statuses, and plan accordingly without the need for manual updates from your case agent.

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