Terms & Conditions

_{Last update: May 2026}

We are Jobbatical OÜ, an Estonian company with registry code 12671900, address Estonia, Tallinn, Narva mnt 7b, 10117 (Jobbatical, we, us and our). We provide employee relocation and settle-in services (the Service) at the click of a button through our online platform at app.jobbatical.com (the Platform).   

The terms “Talent” or “you” refer to the natural person who receives our Services and accepts these Terms of Service (the Terms). If the Services extend to your family members, “you” and “your” shall include those family members. 

By accepting these Terms and using our Services, you confirm that you have carefully read, understood and agree to be bound by these Terms, forming a legally binding agreement between you and Jobbatical (the Agreement).

1. Scope of Services

1.1. Service categories. The Services provided by Jobbatical may include:

• Immigration Services: assistance with employment registration, residence permits, visas, local address registration, tax residency setups, and destination country labor tax overviews.
• Settle-in Services: assistance with accommodation, guidance on local healthcare, where applicable, opening a local bank account.
• Other: any other relocation-related services explicitly agreed upon between you and Jobbatical.

1.2. Case-specific scope. The exact scope of your Services is defined and agreed upon through your interactions with the Platform or via direct communication with our team.

1.3. Information restrictions. Any instructions, timelines, or document requirements provided by us apply strictly to your specific case. You agree not to disclose this operational information to any third party without our prior written consent.

1.4. Third-party dependencies. You acknowledge that the final outcome of the Services often depends on third-party government authorities and is outside of Jobbatical's direct control. We do not guarantee visa or permit approvals. Any timeframes provided are estimates only. Jobbatical will use its best efforts to process your case efficiently and without unnecessary delays.

2. User account and Platform use

2.1. Registration. To access the Services, you must log in to the Platform and accept these Terms. You confirm that all information provided during registration is accurate, true, and complete. Creation of the user account is required to submit Service-related information. Certain features of the Platform can only be used by logging in to your account. There may be other features of the Platform in the future which can only be used by logging in to your account.

2.2. Account security. You are solely responsible for maintaining the confidentiality of your login credentials. You must notify us immediately if you suspect unauthorised access to your account.

2.3. Platform restrictions. You agree not to:

• use the Services for any unlawful, obscene or immoral purpose or for soliciting others to perform any unlawful or immoral acts;
• violate any international or local laws and regulations in connection with the use of Services;
• in connection with the use of Services, harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability;
• submit any false or misleading information in connection with the use of the Services;
• upload or transmit viruses or any other type of malicious code, malware, ransomware, spyware or similar technologies that may compromise the confidentiality, integrity or availability of the Services or Platform, or that affect the functionality or operation of the Services or Platform;
• spam, phish, pharm, pretext, spider, crawl, or scrape;
• attempt to gain unauthorised access to, assess, probe, scan, test, exploit, or compromise the Services or the Platform, including any systems, networks, infrastructure, or data, whether for the purpose of identifying security vulnerabilities, or otherwise, except where explicitly authorised in writing;
• interfere with, bypass, disable, degrade, overburden, or circumvent any security controls, safeguards, monitoring mechanisms, access controls, or technical and organisational measures implemented to protect the Services or the Platform;
• reverse engineer, decompile, disassemble, decode, or otherwise attempt to derive the source code, object code, underlying architecture, algorithms, data structures, or security mechanisms of the Services or the Platform, except to the extent such restriction is prohibited by applicable law;
• engage in any activity that undermines or poses a risk to the confidentiality, integrity or availability of the Services, Platform, or related information assets;
• transfer your account to another party.

3. Confidentiality

3.1. Definition. You must keep confidential non-public information you obtain through or in connection with the Services or the Platform, including but not limited to technical information, security features, system design, documentation, pricing, internal processes, and any other information that is not publicly available ("Confidential Information").

3.2. Use restrictions. You may use Confidential Information solely to receive the Services in accordance with these Terms. You may not disclose, share, publish, copy, or make such information available to any third party without Jobbatical's prior written consent.

3.3. Notification. You must immediately notify Jobbatical if you become aware of any unauthorised access to Confidential Information, your account, or the Platform.

3.4. Exceptions. Confidential Information does not include information that becomes publicly available through no fault of yours, was already lawfully known to you, or was received independently from a third party without confidentiality restrictions.

3.5. Survival. This confidentiality obligation survives the termination of this Agreement.

4. Processing of Personal Data

Your personal information collected during the provision of Service shall be processed in accordance with the Platform Privacy Notice (available at: https://www.jobbatical.com/privacy-notice).

5. Fees, expenses and payments

5.1. Service fees. The Service is subject to a fee, which is disclosed to you by us during the service ordering process. Please ensure that you check carefully before confirming your purchase.

5.2. Direct invoicing. Unless your employer is designated as the default payer under a separate agreement, Jobbatical will invoice you directly for the Services.

5.3. Third-party expenses. Jobbatical may pay expenses to third parties on your behalf (e.g. government fees, translation services, accommodation costs). If the employer does not cover specific third-party expenses, or if you are the primary client ordering the Services, you agree to reimburse Jobbatical for the full amount upon receipt of an invoice.

5.4. Expense management fee. For every individual third-party expense paid by Jobbatical on your behalf, an administrative expense management fee of 25 EUR / 25 GBP / 25 USD (depending on the country of service) will be applied to cover administrative and operational costs.

5.5. Payment terms. All invoices for Service fees are issued as advance payments and are due within 10 calendar days from the invoice date. Jobbatical reserves the right not to initiate or proceed with any Services until the corresponding invoice has been paid in full. Late payments may be subject to interest at a rate of 0.066% of the delayed amount per day of delay.

5.6. Non-refundability of expenses. Once Jobbatical has processed a payment to a government authority or another third party involved in the provision of Services, that amount and the associated expense management fee are non-refundable, regardless of the application outcome.

5.7. Service cancellations. Any cancellation of a Service case by you, and any subsequent refunds or remaining payment liabilities where you are the direct payer, shall be exclusively governed by the Case Cancellation Policy set forth in Annex A of these Terms.

5.8. Service suspension. If you fail to settle outstanding invoices by the due date, Jobbatical reserves the right, upon prior notice, to suspend your access to the Platform and suspend the provision of Services until all outstanding amounts are paid in full.

6. Liability and indemnification

6.1. Technical limitations. We will put our skills to the most effective use and take the utmost care in providing the Services as may reasonably be expected from us. We aim to comply with any deadline agreed with you to the extent it is in our control. We agree to apply our best efforts in providing the Services to you. You, however, acknowledge that the provision of our Services may still be affected by impacts that cannot always be completed or anticipated due to the complex nature of the technology environment. This being the case, you agree that we will be offering our Services as a best effort to avoid (a) any interruption, discontinuance, suspension or other type of unavailability of the Platform or Service; (b) any interruption or cessation of transmission to or from the Platform or Service; (c) any bugs, viruses, Trojan horses or the like, which may be transmitted to or through the Platform; (d) deletion of, corruption of, or failure to store any content or data; (e) the incompatibility of technologies used for accessing the Platform.

6.2. Accuracy of information and documentation. You are solely responsible for the accuracy and authenticity of all data and documents you submit. If Jobbatical pays a third-party fee based on incorrect details provided by you, you remain liable for the lost fee and any additional costs required to correct the application. Furthermore, Jobbatical is not liable for service failures or delays caused by incomplete information or missed actions on the part of you, your family members, your employer, or government authorities.

6.3. Limitation of liability. To the maximum extent permitted by applicable consumer law, Jobbatical's total liability under this Agreement shall be limited to the total amount of Fees actually paid by you directly to Jobbatical for the specific Service in question. Jobbatical shall not be liable for any indirect, consequential, or non-proprietary damages. The limitations of liability set out in these Terms do not apply in cases of gross negligence or intentional misconduct by Jobbatical.

6.4. Government authority decisions and delays. While Jobbatical provides expert guidance, the final decision on any immigration or relocation application rests solely with the competent government authorities. A rejection or delay by such authorities does not constitute a failure of Service by Jobbatical and does not entitle you to a refund of Service Fees, third-party expenses, or expense management fees.

6.5. Indemnity. You agree to compensate Jobbatical and its partners for any damages, losses, or legal costs resulting from your breach of this Agreement or applicable laws.

7. Termination and deletion of your account

7.1. Duration. This Agreement is valid for an unspecified term starting from your acceptance of these Terms.

7.2. Ordinary termination. Either party may terminate this Agreement without cause by giving one-month prior written notice to the other party.

7.3. Termination for cause. You may terminate this Agreement immediately if we breach our obligations and fail to remedy the breach within 14 days of receiving your written notice. We may terminate this Agreement immediately if you provide fraudulent information, are unauthorised to use the Services, or fail to remedy a contractual breach within 14 days of our notice.

7.4. Accrued obligations. Termination does not release either party from financial or operational obligations that arose before the termination date.

7.5. Deletion of account and data retention. Following termination, we reserve the right to delete your user account. Your personal data and files will be retained for as long as necessary to satisfy legal, tax, accounting, or reporting requirements, and to defend against potential legal claims in accordance with statutory limitation periods under applicable laws.

8. Governing law and jurisdiction

8.1. Governing law. This Agreement is governed by the laws of the Republic of Estonia.

8.2. Jurisdiction. Any disputes arising from this Agreement shall be settled in the Harju County Court in Tallinn, Estonia. If you are a consumer residing within the European Union, this choice of jurisdiction does not deprive you of mandatory local consumer protections, including your right to bring legal proceedings in your country of domicile.

9. Final provisions

9.1. Immediate performance and cancellation terms. By purchasing the Services and paying the advance fee, you hereby expressly request and authorise Jobbatical to begin the performance of the Services immediately. You explicitly acknowledge and agree that once Jobbatical begins performance, your statutory consumer right of withdrawal is modified. In the event that you cancel or withdraw from the Services at any time, for any reason, the milestone and refund schedules set forth in Annex A (Case Cancellation Policy) shall apply as your sole and exclusive remedy, superseding any other statutory or general refund claims.

9.2. Changes to the Terms. We reserve the right to modify these Terms to reflect changes in our Services, operational costs, or regulatory requirements. We will notify you of any updates via email. If you do not agree to the changes, you may terminate this Agreement within 14 days of the notice, with the agreement concluding 30 days later. Continued use of the Platform constitutes acceptance.

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Annex A – Case Cancellation Policy

Applicable strictly to Services ordered directly by the Talent

1. Scope

This Case Cancellation Policy applies strictly and exclusively to individual Talents who purchase and pay for Jobbatical Services directly. This Policy does not apply to any Services ordered, managed, or funded by an employer.

2. Cancellation milestones and refund schedules

Because Jobbatical incurs immediate administrative, operational, and document-review costs upon the creation of a case, refunds or remaining fee liabilities are calculated based on the progression of the case at the exact timestamp the cancellation notice is received by Jobbatical:

• Milestone 1: case added but not activated. If a Service case has been created or ordered on the Platform but Jobbatical has not yet initiated internal processing, assigned a dedicated specialist, or opened communication, the Service fee is 100% refundable.
• Milestone 2: case activated and initial communication done. Once Jobbatical has activated the case in our system, assigned an immigration/relocation specialist, and initiated the initial outreach or kick-off communication to you, 25% of the Service fee is non-refundable. You will be refunded for 75% of the Service fee.
• Milestone 3: active preparation of application documents. Once Jobbatical has actively begun preparing, reviewing, translating, or structuring your application documents, information, or relocation files (prior to final submission readiness), 50% of the Service fee is non-refundable. You will be refunded for 50% of the Service fee.
• Milestone 4: application ready for submission or submitted. Once the application file is complete, ready for submission to the respective government authorities, or has already been submitted, the Service fee is 100% non-refundable. No refunds or credits will be issued under any circumstances.

3. Paid third-party expenses

In accordance with Section 5.6 of the main Terms, any third-party fees (such as government state fees, translation costs, accommodation costs) that have already been paid or irrevocably committed by Jobbatical to external partners prior to cancellation are completely non-refundable, regardless of the cancellation milestone reached.

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